EuroTech ME
We are currently recruiting for an IT Service Desk Agent to join our amazing team. We are a managed services provider that takes the upmost pride in our level of high-quality service.
Our headquarters is located in JLT which however the success candidate will be placed between two other locations in Dubai.
The successful candidate will have the following responsibilities:
· Acting as the first line of support
· Ensure support tickets are responded to and SLAs are adhered to
· Provide high quality technical and remote support
· SCCM image deployment
· Troubleshooting network connectivity issues
· Troubleshooting basic server, storage and access permission issues
· Strong understanding of Microsoft Office application suite
· Solid understanding IP networking, sub-netting and VLANs
· Basic Active Directory changes, Microsoft Exchange management and troubleshooting
· Basic DNS management and troubleshooting
· Experience with both Windows and MacOS client operating systems
Desired skills, experience and attributes:
· 5+ years in similar role
· MCP, MCSA, Azure certifications etc. or relevant experience
· Strong understanding of TCP/IP networking
· Fluent in English, written and spoken
· Well-presented and well-spoken with a strong customer service background
· Currently residing within the United Arab Emirates