Reed & Mackay
REPORTING TO: OPERATIONS LEAD / OPERATIONS MANAGER
Reed & Mackay leads the global travel and event management arena with extraordinary service and proprietary, client-led technology. Ranked first in the Sunday Times International Fast Track 2020, we are a business that is always looking forwards, while ensuring that we’re everything that our clients need today. In May 2021, we became part of the TripActions Group, and together we are setting the agenda for the future of business travel. Reed & Mackay has an enviable reputation for exceptional service through delivering strategic travel management solutions to an expanding base of clients in its chosen client sectors. The main role of a Business Travel Consultant is to build relationships and understand the needs of our clients while delivering a ‘high-touch’ service.
What You’ll Do
Provide a dedicated service to a portfolio of corporate clients
A desire to always exceed client expectations
To demonstrate proactive thinking when providing travel solutions
Ensure Duty of Care when creating the travel itineraries for the guest
Provide added value to clients through specialist supplier relationships
Exceptional communication skills with timely responses to calls and emails
Quality Control across all aspects of our procedures and processes
Able to provide the most cost-effective solutions using all available sources
To always comply with the clients travel policies and guidelines
To apply creative air fare / rail fare ticketing principles to source the best fares when applicable. i.e., split or combination ticketing across all booking channels
To recommend, procure and upsell ancillary products as required i.e. Hotels, ground transportation, visa, insurance, ferry, translation services etc.
To meet all deadlines as required, internally or client driven SLA’s
To adopt a learning attitude and attend relevant training / coaching as required
Achieve individual and team-based objectives through the annual Performance Reward Scheme (PDR)
Reach the revenue and profit targets
What We’re Looking For
Has achieved a continuous record of experience in a core business travel environment
Minimum qualification level to Fares & Ticketing
Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
Have a ‘team player’ approach to an office environment
Experience in using MS Word and Excel software packages
Excellent interpersonal skills
Sound knowledge of the Corporate Clientele / Oil & Gas industry
Excellent working knowledge of Marine and Offshore fares including add-ons and offline fares
Understanding of crew rotation and crew sheets
Ability to monitor and manage hotel allocations
Fully conversant in Passport and visa requirements and processing
Requirements
This is an office-based role. (R&M Office premises or Client Location)
Ability to work in a 24/7 shift pattern, 5 days a week
Manage duty mobile and laptop during operational requirements
Internal Responsibilities
Responsible for assisting with compliance to Reed & Mackay’s certification programmes and policies.