THE BRIDGE
PLEASE READ THE APPLICATION INSTRUCTIONS CAREFULLY – SUBMISSIONS WITHOUT A CV AND COVER LETTER WILL NOT BE ASSESSED
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The Bridge is a new space for authentic fitness, culture, and wellness. A lifestyle destination that uniquely combines the essence of what inspires us to build our best selves.
TASTE | Waiter / Waitress (WW)
| POSITION SUMMARY
Reports directly to F&B Manager. Waiter / Waitress is primarily responsible for serving food and beverages to the Bridge members in a professional, efficient, and consistent manner.
Aims to understand our members’ feelings and perspectives to action on made requests in the most suitable approach. Is an attentive listener who communicates the unique preferences of our customers to the cooking team.
WW has a good memory, and creatively conveys any messages, explains the health benefits and the science behind each served dish. Moves swiftly without appearing to run or rush, works quickly, and has a high degree of focus while maintaining an extraordinary level of professionalism.
This Job Description intends to highlight the most critical areas of responsibility only and does not cover all aspects of the position.
| KEY RESPONSIBILITIES
| OPERATIONAL EXCELLENCE
Understands items listed in the menu and recommends F&B combinations as well as suggests alternatives.
Performs regular checks of tables, trays setup before seating, or serving guests.
Suggests menu specials and introduces based on Members’ preferences appropriate menu.
Inquires about the allergic or special dietary requirements and communicates necessary instructions to the culinary team.
Performs opening and closing experience procedures as established by F&M Manager.
| ADMINISTRATION
Gathers and updates data of Members and inserts it in the system. Builds up the required database.
Is responsible for the discrepancies in the potential F&B cost satisfactorily.
Assists in controlling the storage, careful use of all operating equipment and supplies.
| INTERNAL & EXTERNAL CUSTOMER SERVICE
Ascertains a high degree of anticipation and maintains a Net Promoter Score as well as promotes a professional image to the internal and external Members.
Supports in increasing awareness of TB App, guides in its continuous use and frequently suggests enrollment to potential new Members.
Ensures correct posting, handles money and charges accurately.
Performs any reasonable task required that might be outside the job scope in the spirit of collaboration.
| SUSTAINED LEARNING & DEVELOPMENT
Participates in TB training sessions and communication briefings on a monthly, weekly
Maximizes opportunities for self-development to upgrade his/her knowledge and skills by actively participating in TB internal and external initiatives and App.
Suggests enhancement of existing procedures, which support the improvement of Taste and all Bridge Tracks.
Seeks future possibilities for self-growth and development. Researches new advances in the wellness industry including cross-tracks programs.
| HYGIENE & SAFETY
Maintains a high level of personal hygiene, seeks feedback on areas of a shortfall, and complies with the Grooming procedures.
Complies with all Health & Safety regulations while performing daily duties at all times.
Takes responsibility for reporting any hazard and follows up to ensure the execution of required actions.
| POSITION REQUIREMENTS
| EDUCATION & EXPERIENCE
High School Diploma | GED | College Degree.
Demonstrates an interest in and an understanding of all Tracks to perform requested tasks.
Must understand, communicate in English and carry out instructions in oral or written format.
Must be physically fit to perform the essential functions.
Must be able to relate to all levels of management.
Resourceful, forward-thinking, innovative, and committed.
Must be willing to add value to enhance health, safety, and productivity as well as maintain TB to thrive on being a smoke-free workplace.
Experienced in being an integral point of contact for esteemed Bridge customers.
APPLICATION INSTRUCTION
Please make sure to include your CV and Cover letter to be assessed by our Team. Let us know why you’re the ideal person for the role by sharing the needed details in one attachment.