The Fab Crew Technical Services
The Fab Crew are looking for a capable and experienced operations coordinator – daily operations, to join our team. We are looking to support our existing management team with a new team member to enable us to scale and improve our operations coordination. Reporting to the Operations Manager.
Job Description
Responsible for active daily operations while jobs are going on – daily operations and planning logistics and routes.
Route planning for drivers jobs using management software and route planning tools. To monitor the drivers to ensure effective pick up and drop off process is being followed.
Management of our cleaning crew members on a daily basis so that they fully understand the jobs they are working on (we have an application they log in with this information)
To ensure all staff are trained on how to use the application for their work and that they can start the job timer, view the customer notes and requests and billing information.
To communicate with the staff to ensure they are clear on their upcoming jobs (as already allocated in the system where they can see it in the app), to answer any questions and provide support as required
To supervise the pick up in the morning at 06:00 in Satwa. To create a briefing sheet for each van and route that includes details of the jobs, route and materials required in each van.
To check off that all is prepared for the day to avoid additional trips for missed items.
To work with the crew to ensure that the work bags with materials required are in the right place for each job.
To check the management application for any notes to ensure all instructions are followed. If anything is not clear to seek clarification and support from customer support and bookings agent.
To track gas consumption and milage of the vans and to propose solutions to optimize and improve daily operations.
To be responsible for effective daily operations of the home services jobs
To contact customers to inform them if the crew will arrive late, or if the team cannot access the property for any reason. On the job communications.
To optimise the productivity and use of time of each staff member to work eight hours a day
To coordinate with the drivers for pick up and drop off requirements
To be knowledgeable about the gate pass requirements for each community and to proactively manage the process
To coordinate to ensure that policy and procedures are followed by cleaning staff
To coordinate with customer care team in order to identify training needs to address any service issues and to act on correcting gaps in knowledge with the crew staff
To support and monitor all feedback from customer support and to identify cleaners that are not performing to take remedial action via training or other avenues to ensure performance is improved
To escalate any issues with team behavior to the management for action and support.
Personal attributes and experience
Organised and experienced in logistics planning and people management
Knowledge of Dubai, its area and communities with experience working in home services and cleaning an advantage
Calm and able to work under pressure
Someone who gets things done and manages their time effectively
A strong and managerial personality that is able to handle interpersonal issues in a diplomatic and respectful way in line with our company policy of equality and mutual respect.
Comfortable working with word processing, excel and software systems
Great English important (written, verbal and listening)
A self starter who can work independently
A strategic thinker who understands the impact of their actions and on the business
Management experience and used to working with senior business decision makers – understanding that discussions may be confidential.
We will be scheduling interviews shortly and plan for immediate appointment. Salary based on experience AED 3,000 – AED6,000 per month.