JR Services
We are hiring!
Position: Customer Service Representative
JOYRIDE is a U.S. based leading outsource logistics management company providing 360 BPO solutions.
JOB DESCRIPTION:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
REQUIREMENTS:
Proven customer support experience or experience as a Customer Service Agent
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Salary Range: AED 2,000 – AED 3,500