Messe Frankfurt Middle East
The role of a CRM Coordinator for Messe Frankfurt Middle East is to:
Develop and manage to functionality of the CRM system
Responsibilities
CRM System Maintenance and Reporting
Supervise and maintain the installation, configuration, and access rights of SalesLogix
Manage and trouble shoot technical issues with team in Germany.
Analyze and resolve SLX issues in a timely and accurate fashion as well as monitor data quality.
Create, prioritize and update tickets to Frankfurt.
Export and import (via Frankfurt) data for upload in SLX
Supervise the input of data in SalesLogix, SAP CRM and DBMS from all qualified sources.
Count and report extract as per team requirement. Support in quality audits by checking all inbound and outbound data, ensuring required standards are met.
System Development
Integrate new software such as DBMS and SAP CRM with SLX.
Apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development,
Advise on solution design within the constructs of the business model to ensure continuity of the system’s integrity over time, and implements agreed-upon solutions in a controlled manner.
Manage the deployment of CRM software critical to business operations.
Training
Train new staff in the use of SalesLogix, SAP CRM and provide continuous training to upgrade the skills of existing staff.
Experience
Essential:
Minimum 4 year experience in database management
Exposure to customer data capture, management principles, and practices
Good stakeholder management experience
Experience in briefing and managing external development and/or third parties
Project management experience
Preferred:
Exhibitions industry experience
Middle East experience
Third party data warehouse agency experience
Qualifications
Essential: Relevant tertiary qualification in a business, mathematics or technology related subject.
Preferred: Specific industry qualification in database management
Computer Skills
Essential: Microsoft Office products, Outlook
email your CV and motivation
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