Front Office Manager

Front Office Manager

Responsibilities

Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)

Train, supervise and support office staff, including receptionists, security guards and call center agents

Schedule shifts

Ensure timely and accurate customer service

Handle complaints and specific customers requests

Troubleshoot emergencies

Monitor stock and order office supplies

Ensure proper mail distribution

Prepare and monitor office budget

Keep updated records of office expenses and costs

Requirements And Skills

Ensure companys policies and security requirements are met

Proven work experience as a Front desk manager or Reception manager

Hands on experience with office machines (e.g. fax machines and printers)

Thorough knowledge of customer service, office management and basic bookkeeping procedures