alist.ae
Job Roles and Responsibilities:
Driving sales objectives and achieving commercial budget and targets
Identifying new sales opportunities and building client relationships.
Building a high-performing team by providing strong mentorship, coaching, and guidance.
Ensuring timely recognition and reward for top achievers and implementing performance management actions when needed.
Ensuring proper use of the database and tools to track performance.
Building strong and collaborative relationships with other internal stakeholders.
Monitoring market trends and providing regular competitor analysis.
Ensuring high customer service levels are met in accordance with the company’s objectives while supporting the customer service team in resolving escalated issues or complaints.
Developing plans to improve customer experience and satisfaction along with other internal stakeholders.
Recruiting, training, coaching, and performance managing the customer service/sales team.
Managing a team of 1-10 people and ensuring company quotas and standards are met by holding daily check-ins with the team to set objectives for the day and regularly monitoring progress.
Create and execute a strategic sales plan that expands the customer base and extends global reach.
Track, analyze, and communicate key quantitative metrics and business trends as they relate to partner relationships.
Manage month-end and year-end close processes