Primestay
The Cleaning Operations Manager is responsible for the implementation of the strategic direction for Cleaning Operations on site, building the operating model including enhanced clean regimes, recruiting and engaging the cleaning team, all with a focus on enhancing guest experience. The Manager must be a leader and a role model to the cleaning team on site ensuring an engaged and positive culture while maintaining a well-run effective and innovate cleaning operation.
Roles & Responsibilities
JOB DESCRIPTION:
Manage cleaning operations and liaise with clients to ensure quality service delivery
Ensure teams adhere to safety measures during cleaning operations
Facilitate budget planning for smooth flow of operations.
Evaluate relevant data to propose recommendations for cleaning process improvement
Develop and review operation plans to improve work procedures and quality service delivery
Preparation of tender and quotations for new projects.
Constantly monitor and report on progress of the project to all stakeholders
Present reports defining project progress, problems and solutions
Schedule, coordinate meetings, appointments, briefing and placing calls
Prepare agendas for meetings and prepare presentation materials, reports for meeting and training materials
Lead the Cleaning team to ensure there is a positive, motivational, supportive working environment.
Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules and sign off of all duties and tasks complete ▪
A focus on training and development of the team to establish good working practices with a vision and focus on both cleaning operation and creating meaningful positive customer experience interactions
Ensuring excellence for Cleaning operations throughout site ▪
Provide professional support to the business in service-related matters and to client in all contractual matters
Ensure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered.
Take full ownership and manage to conclusion all cleaning feedbacks or complaints.
Focus on strategic planning and implementation of best practice initiatives and innovation ensuring we remain at the forefront of cleaning and operational practices.
Ensure the cleaning and presentation team are equipped and have the knowledge to positively impact the guest experience for all estate users daily
Delivery excellent leadership, communication and motivation to the site-based team including communicating daily so that a sound communication channel exists in order that team goals can be achieved.
Ensure on-site Supervision Team manage their teams ensuring they are fully conversant with their individual tasks and responsibilities.
Successful candidates will be strong communicators who are comfortable contacting leads over the phone and in person, can learn and adapt quickly, are grounded in ethical business practices and find reward in building a strong organization. Consistently meeting departmental goals while maintaining high customer satisfaction is a must. You will need to demonstrate a track record of excellence as a team player who is also self-motivated, reliable and coachable.